• How do I attach my display to the wall?

All medal hangers come with installation instructions (as shown below), nylon wall spacers, wall plugs, and mounting screws.

Installation of our medal display hangers

All medal hangers have two mounting holes. When attaching to the wall it is important to use a spirit level to ensure the horizontal. With the display in position mark the site of each hole with a pencil. Using a 5mm drill bit, drill holes at the two pencil marks. Push in the wallplugs until flush with the surface of the wall. Attach the display to the wall using the panhead screws, sliding the nylon spacers onto the end of the screws from the back of the display. Screw the display onto the wall and then hang your medals.

  • How many medals will my display hang?

Each ‘rung’ of your display should display approximately 12 medals depending on the width of the ribbon. So for example, a triple tiered display should hang approximately 36 medals. More can be hung if you allow the ribbons to overlap.

  • How much is shipping?

Shipping within the UK is FREE.

For international orders outside of the UK shipping will be calculated and shown at checkout.

  • Will I Be Charged Customs For My Order?

 Please note for all countries outside of the UK an additional customs and tax fee may be charged. This fee is assessed by the international customs office.

These fees vary for every country so please check with your local customs office for information as to whether they apply duties and taxes to your purchases.

It is the customer’s responsibility to pay for any of the destination country’s customs charges, duties, or taxes. These must all be paid in order for customs to release the shipment after it arrives in a destination country.

  • What is the returns policy?

Here at The Runners Wall we aim to guarantee 100% satisfaction on all of our products.

If you are not completely satisfied with your purchase, you may return it to us in its original condition for a complete refund within 30 days of receipt.

To return a display simply send us an email outlining your reasons for the return.

Please note that we do not refund the cost of return postage, unless the return is due to a mistake by us.  

We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned and tracked successfully.

  • How do I care for my display?

Stainless steel is easy to clean. Wiping with a clean cloth that has soap, mild detergent or even baby oil will remove dust and ingrained dirt. If your plaque were to get scratched try buffing with a superfine Liberon or Scotch-Brite pad. It is very important that you rub in the direction of the grain.

  • Will I receive order confirmation?

Once payment has been received, your order will be confirmed and delivery date advised.

  • Which forms of payment are accepted?

Online payment is through PayPal.

  • How do I get in touch with you?

To contact us simply click on our Contacts button and we will respond to you as quickly as possible.